About our service

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Hello, dear customers!

VIPGSMSupport is a support forum where you can get advice on the use of GSM unlocking software products and boxes from the leading specialists of GSM world. If you purchased any GSM box and have any difficulties or just want to improve your skills - our service is exactly what you need.


Guarantees


We do always answer!
Asking your question at any public forum, you cannot be sure that it will get any attention and will be answered. We answer all questions of our customers.

Attentive consideration of any problem
Despite the complexity of the issue you encountered, we guarantee that we will look into it with maximum care and will help to sort out your problem

Rapid response
Our moderators are almost always online and ready to help you. We usually answer to questions of moderate complexity in several hours time.

Detailed answers
We do not give answers such as: "read forum" or "read the FAQ". If the solution to your problem exists in another topic or on another forum or somewhere else - we'll tell you exactly where.

FAQ materials library ready
To maximize support forum efficiency we built a library of most frequently asked questions in each support section covering 40-60% or arising problems

Service limitations

We do not have absolute knowledge
There is nothing magical in our ability to solve difficult problems. We are professionals and are engaged in our business for many years. However, we are not know-it-alls. It is difficult to understand and take into account all aspects of the problem when its object is not before our eyes. Therefore, we cannot guarantee that will solve absolutely all problems you have. Although, 80-90% are typical result.

We do not produce software products and boxes you have
For example, if your software or box blocked by the manufacturer, for whatever reason, we can help you contact the manufacturer to find out the cause of the lock and ask support team to unlock the product. However, we can't immediately unlock your product.

We cannot solve warranty issues with your suppliers
If your box is dead, we cannot you replace it, or made a decision for your supplier about any other warranty question. To do this you will need to contact the supplier. All we can do in this case is to make some remote diagnostics together with you to make sure your box is really dead.

You can find out how to purchase access here.